> ## Documentation Index
> Fetch the complete documentation index at: https://docs.instaloops.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect InstaPay and manage community payouts

> InstaPay is Instaloops's Stripe-powered payout system. Connect your account, request payouts, sync products, and view your balance and payout history.

<Note>
  Only community owners and admins with **Manage settings** permission can access this tab.
</Note>

InstaPay lets you accept payments and receive payouts directly to your bank account. It is powered by Stripe, so your financial data is never stored on Instaloops servers.

<Frame>
  <img src="https://mintlify.s3.us-west-1.amazonaws.com/supacoder/images/community-settings/instapay.png" alt="InstaPay dashboard showing balance cards and payout history" />
</Frame>

## Connect InstaPay

<Steps>
  <Step>
    Open **Settings** and go to the **InstaPay** tab.
  </Step>

  <Step>
    Click **Connect InstaPay**.
  </Step>

  <Step>
    Complete Stripe onboarding in the new tab: verify your identity and link your bank account.
  </Step>
</Steps>

If you already have a Stripe account, you can link it instead of creating a new one. Click **Already have a Stripe account?**, then either choose **Find & Link via Stripe** or enter your **Stripe account ID** (starting with `acct_`) manually.

## View your balance

Once connected, the dashboard shows two balances:

* **Available**: funds ready to withdraw
* **Pending**: funds still processing to your bank

## Request a payout

<Steps>
  <Step>
    In the InstaPay dashboard, check your **Available** balance.
  </Step>

  <Step>
    Click **Request Payout**.
  </Step>
</Steps>

<Warning>
  You need at least **\$50.00** in available balance to request a payout.
</Warning>

## Payout schedule

Payouts are deposited every **Wednesday**. The dashboard shows your next scheduled payout date when one is pending.

## Sync products with Stripe

If you update products in Stripe directly, click **Sync Products** in the InstaPay header to pull the latest data into Instaloops.

## Disconnect InstaPay

If you need to remove the connection, click **Disconnect InstaPay** and confirm. This removes the Stripe link and product sync mappings from your community. Your Stripe account and data are not deleted.

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Can I use InstaPay without a Stripe account?">
    No. InstaPay is built on Stripe. You must either create a new Stripe account during onboarding or link an existing one.
  </Accordion>

  <Accordion title="How long does Stripe onboarding take?">
    Most users complete onboarding in a few minutes. If additional verification is required, it may take a few business days. Check the Setup Progress section in the InstaPay tab for your current status.
  </Accordion>

  <Accordion title="What happens to pending payouts if I disconnect?">
    Disconnecting InstaPay stops future syncs but does not cancel pending payouts already in flight. Those will still deposit to your linked bank account on the next Wednesday.
  </Accordion>

  <Accordion title="Can I connect the same Stripe account to multiple communities?">
    Yes. You can link the same Stripe account to any community you own. Each community's products and payouts are managed independently.
  </Accordion>

  <Accordion title="Why is my account status showing restricted?">
    Stripe may restrict an account if required verification documents are missing. Click **Continue Setup** in the InstaPay tab to finish any pending steps, or visit the Stripe Dashboard directly.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Request Payout button is disabled">
    You need at least \$50.00 in available balance. If your balance is below that, the button will remain inactive. Wait for more sales to accumulate or for pending funds to clear.
  </Accordion>

  <Accordion title="Stripe onboarding page does not open">
    Check that your browser is not blocking pop-ups. Allow pop-ups for Instaloops, then click **Connect InstaPay** again. If the issue persists, try a different browser.
  </Accordion>

  <Accordion title="Sync Products shows zero items updated">
    This usually means your Stripe products are already up to date in Instaloops. If you recently added a product in Stripe and it is missing, verify the product is active in Stripe and try syncing again after a minute.
  </Accordion>

  <Accordion title="Balance shows zero after a confirmed sale">
    Funds from new sales typically move from pending to available within a few business days. Check the **Pending** balance. If nothing appears in either balance after 24 hours, verify the payment succeeded in your Stripe Dashboard.
  </Accordion>
</AccordionGroup>

## Related

* [Products](/monetization/products)
* [Pricing](/monetization/pricing)