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Only community owners and admins with Manage settings permission can access this tab.
The Billing tab is where you manage your community’s own subscription to Instaloops. You can view your current plan, switch plans, manage payment methods, and cancel or reactivate service.
Billing tab showing current plan card and plan selection grid

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View your current plan

At the top of the Billing tab, you see:
  • Your current plan name (Free, Startup, or Pro)
  • Monthly cost
  • Subscription status (Active, Canceling)
  • Next billing date or access end date

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Change your plan

1
Open Settings and go to the Billing tab.
2
Toggle between Monthly and Yearly billing. Yearly plans show a Save 2mo badge.
3
Click Upgrade or Downgrade on the plan you want.

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Manage payment methods

In the Payment Methods section, click Add to add a new card. Each saved card shows the brand, last four digits, and expiration date. The default card is marked with a badge. Click the trash icon to remove a card.

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Cancel your subscription

1
In the Billing tab, scroll to the Cancel Subscription section.
2
Click Cancel.
3
Confirm in the dialog. Your access continues until the end of the current billing period.

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Reactivate a canceled subscription

If your subscription status shows Canceling, a Reactivate Subscription button appears. Click it to restore your plan before the billing period ends.

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Frequently asked questions

No. Your community content and member list are preserved. However, premium features like custom branding and API access will be disabled until you upgrade again.
Yes. Plan changes take effect immediately. Any prorated difference is handled automatically through your payment method on file.
Your subscription enters a grace period. You will see a banner in the Billing tab prompting you to update your payment method. Fix the card details to avoid interruption.
Downgrades and cancellations keep your access active through the current billing period. There are no partial refunds for unused time, but you can reactivate at any time before the period ends.
Any admin with Manage settings permission can view and change the billing plan. Only the owner receives Stripe invoices by default, but any admin can add or remove payment methods.

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Troubleshooting

Make sure you have a valid payment method on file. Click Add in the Payment Methods section and enter a card. Then return to the plan grid and click Upgrade again.
The reactivate option only appears while your status is Canceling. If the billing period has already ended, the button disappears and you must select a plan again to resubscribe.
Remove the old card by clicking the trash icon, then add the updated card fresh. Stripe may cache the old expiration date if you only edited in place.
Only community owners and admins with Manage settings permission can view billing. If you see this message, ask the owner to grant you the correct role or handle the change for you.